I’ve overheard this too. It’s the part where she quickly insists the Maker still loves elves after lying about there not being any elves in the Chant (because of course, the Chantry erased the Canticle of Shartan after the Exalted March of the Dales) that really gets me. She doesn’t want this elf to know about Shartan, but she doesn’t want to loose a follower. “We don’t want to recognize your existence but we want your servitude.”
I’m gonna assume when you say “are there more corrupt acts in the Chantry than just these” you mean small-scale things from NPC dialogue, and not like, the overwhelming list of horrible atrocities committed by the Chantry LOL… In which case the answer is yes. In DA:I alone if you stand around different clusters/pairs of NPCs and listen in, a lot of them talk to each other. And a lot of them are Chantry folk who are ignorant/gross.
“We don’t want to recognize your existence but we want your servitude.”